Catherine Glenn,
said on Sep 28th, 2021
I have been honestly very frustrated by the lack of communication and professionalism from this vendor.
The initial timeline that I was given was 2-4 weeks for the full gallery and one week for family pictures.
I received 12 family pictures at week 4, without any acknowledgement that the gallery was still not available. I tried to communicate several times through email and DM’s, which only received very delayed response 3 weeks later.
When I finally received a response, I was then told the gallery would be 4-8 weeks. 8 weeks passed and I received no updates or communications and no gallery. At week 9, she finally responded to my emails, but, provided no gallery. Finally at week 10, I received the gallery electronically.
My wedding package included a personalized flash drive with my full gallery uploaded to it. It is currently September 28th and I just received the tracking number from her after sending emails and DM’s. She said at the end of July, she would send the flash drive, 3 months later and I still do not have it.
Additionally, the pictures within the gallery were clearly edited in a rush. The portrait of my mother and I had people in the background behind us. I was able to edit it out in 5 minutes, with no prior editing experience, but she couldn’t be bothered too.
When I emailed her about these concerns and frustrations, she only responded by quoting me her contract. She showed no compassion for how sentimental these photos are and how upset I was that this process was so stressful. Very hurt and saddened by this experience.